RETURNS & REFUNDS

Last updated: 8 October 2026

Every letter is printed and packed with care. This page explains what happens if something isn’t right, and how cancellations and refunds work.

Summary

  • We don’t accept returns for change of mind.
  • If an item arrives damaged, wrong or incomplete, tell us within 7 days of delivery with photos, and we’ll send a replacement or a refund.
  • You can cancel an order for a full refund until it is dispatched.
  • You can cancel the Mail Club at any time. It stops from your next billing date.

One-time purchases (editions and bundles)

Our editions are printed collectibles, so we’re unable to accept returns or exchanges for change of mind. This doesn’t affect your right to a replacement or refund if something arrives damaged, wrong or missing (see below).

Cancelling an order

You can cancel an order at any time before it is dispatched, and we’ll refund you in full. Please email us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled.

Mail Club

The Mail Club is a monthly membership, billed automatically through Razorpay. You can cancel at any time by emailing us.

  • Your cancellation takes effect from your next billing date, so you won’t be charged again.
  • The current month’s letter is still sent to you.
  • We don’t offer partial refunds for the current month.

Damaged, incorrect or missing items

If your letter arrives damaged, you receive the wrong edition, or something is missing, please write to us within 7 days of delivery. Include your order number and photos of the item and packaging. Once we’ve reviewed it, we’ll send a replacement or issue a refund, depending on what is available and what you prefer. You won’t need to send the item back unless we ask.

How to request a refund or report a problem

Please write to maddingalepost@gmail.com with your order number and a short description of the issue, along with photos where relevant. We’ll reply as soon as we can.

Refund method and timing

Refunds are made to your original payment method. Once we’ve issued a refund, it generally appears within 5–7 working days, depending on your bank or payment provider.

Contact

The Maddingale Post
304, PN Enclave, 4th Floor, Kadugodi, Bangalore – 560067, India
Email: maddingalepost@gmail.com